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You only send the relevant data to us once. We then use this data to create all customs documents and to request any applicable permits. We also take care of all the communication with the relevant authorities. Customs Support’s customs software has links to all the relevant customs authorities (in …

What is a challenge you have solved with customs digital interfacing? A client of ours wanted to outsource their customs clearance, but were concerned about how the data would stay clean if another system was involved. They have multiple warehouses and manage excise products, so any mistakes in …

A CMR waybill contains all the relevant information about a road freight shipment. It is the agreement between the shipper, the carrier, and the receiver. It regulates liability, damages, and compensation. For a long time, the logistics industry was one of the biggest fans of paper. Everything …

What is a freeport? A freeport is an area that benefits from suspended or preferential trading rules on certain commodities. This allows your goods to be imported for manufacturing without the need to pay full duty or VAT. The benefits of this are twofold. Companies are able to protect their …

What does digitalisation in customs mean to you? I think it’s a giant step forwards. When technology is making progress in all other sectors, we [the customs industry] can’t be sitting here doing declarations by hand anymore. In an accuracy-sensitive industry like ours, having the numbers, …

What does digitalisation mean for the customs industry? It’s basically the only way forward. Governments and  customs declarants need to manage much larger amounts of data than they did before, and there are restrictions that come with that.  It’s not cost-effective, nor physically possible in some …

What do we mean by “neutrality” at Customs Support? For us (and for you), it’s important that we remain free from bias so that we can act to our fullest potential as customs partners.  What this means is that we take an unbiased approach to everything that we do: There is no favouritism towards …

On January 29, 2025, HMRC announced a significant update regarding the Modernising Authorisations (MA) project. After a comprehensive review prompted by the government's public spending audit, HMRC Borders and Trade has decided to close the MA project. This decision means that the anticipated new …